Kapruka (Kapruka - Lanka.info (PVT) Ltd) Complaint
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Worst Service /No updates/Extreme delay - Swann 8 Channel 960H Security System with 1TB Hard Drive
I ordered a CCTV system from amazon on 5th of June from Kapruka Global shop. Online order status was not showing any update and when I contacted Kapruka, official said it was added to shipment and will be delivered by 25th of July. When it was not delivered by 25th, had to contact Kapruka again with no response.. and came up with the date of 20 th August. It was not delivered by 20th August and after couple of emails I was contacted on 12th September and the answer was Seller has sent it without the tracking number to warehouse and hence they could not identify it. So item will be added to end of this month (september) shipment and delivered in end of November.
1. It took 3 months for Kapruka to identify that seller has sent it without tracking number, after all my emails.
2. What about early promises, 25th July, 20th August so was Kapruka lying to me..
3. Why wasn't I contacted by Kapruka about this proactively. I had to chase them for 3 months to get this answer.
I decided not to make any future order through Kapruka and it is upto the reader to decide also...
1. It took 3 months for Kapruka to identify that seller has sent it without tracking number, after all my emails.
2. What about early promises, 25th July, 20th August so was Kapruka lying to me..
3. Why wasn't I contacted by Kapruka about this proactively. I had to chase them for 3 months to get this answer.
I decided not to make any future order through Kapruka and it is upto the reader to decide also...
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